Thank you for choosing our cork yoga blocks. We are committed to providing you with high-quality products and a satisfying shopping experience. We strive to ensure your satisfaction with our products.
1. Returns
If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at hello@raisetheearth.com with your order number and reason for the return. Our team will provide you with instructions on how to return the item.
Please note that the customer is responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to replace the item or issue a refund, including the cost of return shipping.
4. Contact Information
For any further questions or concerns regarding our return and refund policy, please contact our customer service team at hello@raisetheearth.com
